• All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
• During peak seasons, product launches, or sales events, processing times may be slightly longer.
• Once your order ships, you will receive a shipping confirmation email with tracking information.

We offer several shipping options to deliver your golf apparel quickly and reliably:

Domestic Shipping (e.g., Mainland United Kingdom only)

• Standard Shipping (3–7 business days)

• Available to most countries. Must email first before purchase to confirm.
• Rates are calculated at checkout based on destination and package weight.
• Delivery typically takes 7–21 business days, depending on location and customs processing.

For international orders:

• Your order may be subject to import duties, taxes, and customs fees.
• These fees are not included in product or shipping costs and are the responsibility of the customer.
• Customs processes may affect delivery times.

Once shipped, all orders include a tracking number. Tracking status may take 24–48 hours to update.

• We currently do not ship to P.O. Boxes or military addresses (optional—customize if needed).
• Certain items may have regional restrictions based on carrier guidelines.

• We are not responsible for packages lost or stolen after delivery is confirmed.
• If your order arrives damaged, contact us at [support email] within 7 days with photos of the damage and your order number.

• If you need to change your shipping address or update an order, please contact us immediately.
• Once an order has been processed or shipped, changes may no longer be possible.

We want you to love your golf apparel. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

To qualify for a return or exchange:

• Items must be unused, unwashed, and unworn.
• Items must have all original tags and packaging.
• Proof of purchase (order number or receipt) is required.

Non-returnable items include:

• Final sale items
• Gift cards
• Customized or personalized products
• Items marked as “non-returnable” in the product description

• Refunds will be issued to the original payment method once the returned items are received and inspected.
• Shipping fees are non-refundable, unless the return is due to our error.
• Depending on your bank, refunds may take 5–10 business days to appear.

• Customers are responsible for return shipping costs, unless the item arrived damaged, incorrect, or defective.

• Exchanges are free for sizing or color changes (optional—adjustable).
• If the desired item is out of stock, we will process a refund instead.
• Exchanges ship once the original item is received and inspected.

If your item arrives damaged or you received the wrong product:

1. Email us at [support email] within 7 days of delivery.
2. Include photos of the issue and your order number.
   We’ll resolve it quickly with a replacement or refund.

1. Contact us at [support email] with your order number and reason for return.
2. We’ll send return instructions and, if applicable, a prepaid return label.
3. Ship the item back in its original packaging.
4. Once received and inspected, we’ll issue your refund or ship your exchange.

• International customers are responsible for all return shipping costs, customs fees, and import duties.
• We do not offer exchanges for international orders—only refunds.

If you have any questions about shipping, returns or exchanges, reach us at:

sales@birdiefreaks.co.uk